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Information |
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For orders over £50, UK delivery from £5.80, European delivery from €6.60, Worldwide delivery from $11.50 however an exact figure will be shown in the checkout.
If for any reason there is a delay with your order we will contact you to let you know.
Unlike a lot of online retailers, we do not add 'our cut' to the delivery cost. The amount you are charged reflects the amount we are charged - i.e. the more you order, the heavier the package, the higher the cost.
Please Note, we cannot be held responsible for packages lost in transit. You are responsible for the order once we have 'handed it over' to Royal Mail or any Courier service, we recommend selecting the Delivery Method offering the appropriate insurance during the checkout process.
For more information or advice on which delivery method to select, please call our customer service team on 020 7976 4910 if within the UK or +442079764910 if calling from outside the UK.
Orders must be received before 15:00 (Monday to Friday) if they are to be despatched on the same day.
The types of delivery we offer are: --------------------
Royal Mail 2nd class
Orders sent using this method should be delivered within 5-7 working days (Please Note, this is an estimate and Royal Mail will not declare an item lost until 15 days after postage).
A signature is not required for Royal Mail 2nd class deliveries.
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Next Day Delivery (Mon- Fri)
A signature is required for Next Day Delivery (Mon- Fri) deliveries.
The following table shows the expected delivery times:
| Order Time | Delivery Time | | Monday before 15:00 | Tuesday before 15:00 | | Monday after 15:00 | Wednesday before 15:00 | | Tuesday before 15:00 | Wednesday before 15:00 | | Tuesday after 15:00 | Thursday before 15:00 | | Wedesday before 15:00 | Thursday before 15:00 | | Wednesday after 15:00 | Friday before 15:00 | | Thursday before 15:00 | Friday before 15:00 | | Thursday after 15:00 | Monday before 15:00 | | Friday before 15:00 | Monday before 15:00 | | Friday after 15:00 | Tuesday before 15:00 | | Saturday before 15:00 | Tuesday before 15:00 | | Saturday after 15:00 | Tuesday before 15:00 | | Sunday before 15:00 | Tuesday before 15:00 | | Sunday after 15:00 | Tuesday before 15:00 |
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Airmail
Once we have received payment, we are happy to deliver anywhere in the world.
Everything is sent by air meaning that even though delivery to each country is different, it will take approximately 3 days to Europe and 5 days worldwide. (Please Note, this is an estimate and Royal Mail will not declare an item lost until 15 days after postage).
A signature is not required for Airmail deliveries.
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International Signed For
Everything is sent by air meaning that even though delivery to each country is different, it will take approximately 3 days to Europe and 5 days worldwide. (Please Note, this is an estimate and Royal Mail will not declare an item lost until 15 days after postage).
A signature is required for International Signed For deliveries.
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International Airsure
Everything is sent by air meaning that even though delivery to each country is different, it will take approximately 3 days to Europe and 5 days worldwide. (Please Note, this is an estimate and Royal Mail will not declare an item lost until 15 days after postage).
A signature is required for International Airsure deliveries.
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Courier
The courier service we use is UPS. A signature is required for Courier deliveries.
As we have to order the courier (and this takes 1 day), orders must be received before 19:00 to have guaranteed next working day despatch.
The following table shows the expected UK delivery times:
| Order Time | Delivery Time | | Monday before 19:00 | Wednesday before 17:00 | | Monday after 19:00 | Thursday before 17:00 | | Tuesday before 19:00 | Thursday before 17:00 | | Tuesday after 19:00 | Friday before 17:00 | | Wedesday before 19:00 | Friday before 17:00 | | Wednesday after 19:00 | Monday before 17:00 | | Thursday before 19:00 | Monday before 17:00 | | Thursday after 19:00 | Tuesday before 17:00 | | Friday before 19:00 | Tuesday before 17:00 | | Friday after 19:00 | Tuesday before 17:00 | | Saturday before 19:00 | Tuesday before 17:00 | | Saturday after 19:00 | Tuesday before 17:00 | | Sunday before 19:00 | Tuesday before 17:00 | | Sunday after 19:00 | Tuesday before 17:00 |
The following table shows the expected European delivery times:
| Order Time | Delivery Time | | Monday before 19:00 | Friday before 17:00 | | Monday after 19:00 | Monday before 17:00 | | Tuesday before 19:00 | Monday before 17:00 | | Tuesday after 19:00 | Tuesday before 17:00 | | Wedesday before 19:00 | Tuesday before 17:00 | | Wednesday after 19:00 | Wednesday before 17:00 | | Thursday before 19:00 | Wednesday before 17:00 | | Thursday after 19:00 | Thursday before 17:00 | | Friday before 19:00 | Thursday before 17:00 | | Friday after 19:00 | Thursday before 17:00 | | Saturday before 19:00 | Thursday before 17:00 | | Saturday after 19:00 | Thursday before 17:00 | | Sunday before 19:00 | Thursday before 17:00 | | Sunday after 19:00 | Thursday before 17:00 |
The following table shows the expected worldwide delivery times:
| Order Time | Delivery Time | | Monday before 19:00 | Tuesday (following week) before 17:00 | | Monday after 19:00 | Wednesday (following week) before 17:00 | | Tuesday before 19:00 | Wednesday (following week) before 17:00 | | Tuesday after 19:00 | Thursday (following week) before 17:00 | | Wedesday before 19:00 | Thursday (following week) before 17:00 | | Wednesday after 19:00 | Friday (following week) before 17:00 | | Thursday before 19:00 | Friday (following week) before 17:00 | | Thursday after 19:00 | Monday (2 weeks later) before 17:00 | | Friday before 19:00 | Monday (2 weeks later) before 17:00 | | Friday after 19:00 | Monday (2 weeks later) before 17:00 | | Saturday before 19:00 | Monday (2 weeks later) before 17:00 | | Saturday after 19:00 | Monday (2 weeks later) before 17:00 | | Sunday before 19:00 | Monday (2 weeks later) before 17:00 | | Sunday after 19:00 | Monday (2 weeks later) before 17:00 |
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Downloads
Downloads are not available until payment has been confirmed manually. Once payment has been confirmed, you will receive an email stating that the goods have been despatched.
After you receive this email, please visit the 'My Account' section, then under 'My Orders' click on 'View the orders I have made' followed by the relevant order. The download link will be at the bottom of this page.
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as well as Sterling Cheque, Bank Transfer, Western Union, PayPal and NOCHEX. We are happy to invoice government organisations, LEA’s and schools.
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